If the MWS status box is crossed out, MWS authorization has not been identified.
In this situation, try to check whether you have removed the MWS authorization in Amazon Seller Central. There are two ways to resolve this issue:
- Your authorization is expired. Check your Amazon authorization status under Amazon seller central> Settings> User Permission, and click the ”Renew” button to gain access again. Make sure to inform us of it after you finish this step.
- If everything is normal upon checking, click on the “Marketplaces” button in the navigation bar to remove the store information and add again.