In order to successfully utilize the Review Management function, check the following steps as follows:
- Select ASINs to monitor
- Reply to review promptly
- Manage reviews at different star-level, and mark the processing status
Select ASINs to monitor
Click on the “Track ASINs” button in the Review Management section, and you’ll enter the “Follow ASINs” section.
Please note that you can only select ASINs or import them from Excel after they have been successfully synced.
Reply to review
You can click on the review content, and reply to them on Amazon to solve any issue
Check reviews with different star-levels and mark them to keep track of the processing status. (*What is the review processing status?)
Manage Seller Feedback
Click to response to the seller feedback from unhappy customers in a quick way
Note: currently, we will only sync negative seller feedback with 1-3 star-level into the dashboard.