How do I use AMZFinder?

AMZFinder is an Amazon seller software with two major features: Customer Email System and Review Management.

Our Customer Email System sends review request emails and invoices automatically, helping the seller attain more positive reviews. Featuring multi-language email templates and automatic email sending rules, the system fulfills the sending task efficiently and intelligently.

Learn about how to use AMZFinder Customer Email System.

In addition, the Review Management feature can monitor all product reviews and seller feedback in one place, stay updated with the feedback of unhappy customers and reply to them in a quick way. Moreover, you can get alerts on the review report of your listings daily.

Learn about how to use AMZFinder Review Management.

 

Do I need to log in to my Amazon seller account to use AMZFinder?

When using AMZFinder, you must log in to your Amazon seller account in order to synchronize the order and review information of your store.

Can I use one AMZFinder account to monitor more than one Amazon account?

Yes, this is possible.

If your Amazon accounts all belong to the same group, you can use the AMZFinder to monitor this group of Amazon accounts from the same computer.

You can log in your AMZFinder account on different computers to monitor multiple accounts that don’t belong to the same group, however this runs the risk of having the accounts associated together, and so is not recommended.

Why do you need my MWS credentials from Amazon?

We request your MWS credentials so that we can find orders with their API.

What marketplaces does AMZFinder support?

AMZFinder supports multiple marketplaces including North America (US, CA), Europe (UK, DE, FR, IT, ES), and Japan.

Does AMZFinder violate Amazon’s rules? Will Amazon ban my account?

Absolutely not. AMZFinder operates safely within Amazon’s policies and rules. Rest assured, it is safe to use.

Can I cancel my subscription at any time and are refunds available?

Accounts are billed monthly. You can cancel the subscription at any time, and it will take effect immediately. Your account will automatically cease to renew from the next deduction date, but you can continue to use the subscription up until that date.

If you have paid for, but not experienced the function, and would like a refund, please contact our customer service staff via service@amzfinder.com. We will contact you within 1-3 working days to arrange a refund.

What forms of payments do you support?

Credit cards are supported.

What Amazon account types does AMZFinder support?

Currently, we only support Professional Amazon seller accounts. Other account types such as Individual seller account, Vendor account, Author central account are not supported.

What is AMZFinder client for?

The client is used to report buyers’ information to our system and help to sync orders data completely.

For example, in order to retrieve buyers’ names on the email, please download the AMZFinder client and open it at least once a day.